Due to the nature of the work, case managers are expected to have a broad range of human services, communication and technology skills. Collaborated with Pru-Care physicians and outside Medical Directors to insure patients received appropriate level of care. Provided career guidance and counseling after conducting a thorough individual assessment. Established and maintained network of community agencies and resources service providers for Domestic Violence and family law assistance. Ensured that each client's educational, medical, housing, and basic needs are being met. It's difficult to get right. Obtained and provided information from a variety of resources to establish solutions and/or recommendations for current and potential clients. Assisted outpatient clients with monthly shopping, doctor appointments, utilizing local social services programs and other daily living skills. Provided intensive case management to residents with homelessness; victims of domestic violence. Facilitated annual and special interdisciplinary meetings with consumers and various health care professionals. Provided juvenile diversion programming and supervision of juveniles in custody of law enforcement or human services. For example, if you’re a detail-oriented software developer skilled in a computer programming language, you’ll likely be able to catch errors and correct issues in the code you and your team create. Identified and recruited Asians and Pacific Islanders who are living with HIV/AIDS to facilitate early access to treatment and social services. Case management can ensure timely access to and coordination of medical and psychosocial services for individuals and families while considering costs, reducing duplication of services, and improving a range of outcomes. Coordinated consumer care, education, vocational assistance, and cost effective utilization of community services. Qualified Intellectual Disabilities Professional/Community Integration Case Manager. By Margot Phaneuf, R.N., Ph.D. August 2005 . For example, a degree in nursing equips Case Managers for the health care field. Coordinated all residential services to program participants living within a dual diagnosis residential treatment program. It is about being considerate and respectful to everyone you work with, and not over stepping any boundaries. Coordinated services for children with emotional disturbance, substance abuse and development disabilities. These skills have one thing in common: They all entail generating solutions to problems, issues, or concerns regarding patient care delivery and options. Collaborated with interdisciplinary team members appropriate care plans to meet individual needs of consumers. Assisted persons who were infected with HIV/AIDS with obtaining necessary entitlements/benefits. Investigated Jefferson County child welfare claims and facilitated financial support law enforcement. Developed individualized service plans for juveniles with complex mental limitations that addressed their individual needs. Conducted individual money management and goal setting sessions monthly. Disseminated client information to appropriate staff members. Coordinated medication management, doctor appointments, housing, counseling, and updated state mandated paperwork to remain compliant. Conducted and facilitated Healthy Thinking Skills and Anger Management group therapy for Adolescents in recovery. Interviewed FITAP applicants and recipients, assessing their employment and educational histories to determine support services needed to facilitate successful employment. Identified and initiated appropriate referrals to community resources, including social work support. With multiple clients, rehabilitation plans, medical appointments, therapy sessions, meetings (the list goes on…) you will need to rely on your organisation in this profession. Conducted psychosocial assessments, reviewed police reports, interpreted psychological data and conferred with state-appointed personnel. Participated in interdisciplinary staff meetings and revised treatment plans as needed. Provided necessary case management to assure client participation in treatment and other support services. Research theorizes that of all the qualities of a good manager, soft skills are king. Monitored and assessed service delivery to individuals to ensure appropriate level of service given need as defined by Environmental Matrix score. In most cases, your soft skills can enhance your hard skills. Completed child well-being assessments including individual service plans, family reunification plans and discharges. Even with years of experience in the industry, we always recommend looking up to someone and learning from their expertise or way of working. If one of the skills you underlined matches something on your skills list, put that on your resume. Conducted assessments and referred evacuees needing basic needs assistance. Facilitated interdisciplinary group therapy sessions. Provided appropriate referrals; attended all court and administrative reviews; provided individual and group counseling. Responsible. Marketed and recruited program participants by participating in community events and outreach opportunities to gain program awareness. Below we've compiled a list of the most important skills for a Case Manager. Facilitated crisis interventions and mental status assessments for our clients exhibiting psychotic episodes at local mental health hospital wards. Provided letters of residency for various programs such as social security disability, health insurance and employment opportunities. Monitored employer referrals involving substance abuse treatment and ensured employees followed through with recommended treatment. Evaluated post hospitalization requirements for home health care and rehabilitation. Developed person-centered treatment plans and facilitated service delivery based on treatment plan goals. Assisted individuals with resources for chemical dependency and substance abuse treatment. Transported clients and coached them in meeting commitments for therapy, doctor appointments, vocational classes and work assignments. Assisted Program Director with administrative assistant tasks and participated in goal setting for company growth. Required soft sales skills. Conducted workshops for successful workplace skills and job placement for individuals with disabilities; and delegated responsibility as needed. Maintained follow-up with clients to ensure compliance with appointments to see their therapist and psychiatrist on a regular basis. Authorized appropriate level of supportive services per GAIN policy and monitored progress of participants. Working as a team is a vital part of the job and you certainly need collaborative skills to get the best out of yourself and your colleagues. Reviewed and discussed representation contracts with potential clients. Managed a caseload of approximately 55 Customers with cognitive and intellectual disabilities. Take a look at skill set checklist below to see if you have the traits needed to succeed in this industry. Provided clients with developmental disabilities offering in home based support services. Provided clinical (psychiatric) information to insurance companies to secure authorization for inpatient psychiatric hospitalization. Implemented services that overcame system rigidity and fragmentation in order to improve client accessibility to community resources. It is important that case managers solve these problems. Conducted assessments to determine patient eligibility for patient care services under Medicaid and Medicare. Helped low-income individuals in the community with basic needs, such as paying utility bills and finding housing. Let’s start with the “soft skills”: 10 soft skills that will help you become a stronger PM 1. Determined appropriate levels of care for patients according to national clinical guidelines. Next, highlight the skills that make your shine on the job, such as experience with individual and family therapy, the ability to create care plans, and project management skills. Facilitated case management for nine families including formulated assessments and completed Independent Living Plan. Served as a liaison between DHS placement Unit and Program Directors to schedule interviews ensuring all parties have received complete documentation. Communicated with insurance companies to ensure authorization of patient hospitalization and adaptive devices for discharge to the community. Provided educational workshops through orientations, post purchase workshops and individual needs training. Utilized available resources and communications to promote quality and cost effective outcomes. Provided superior customer service to all levels of internal and external customers including insurance agents, insurance companies and vendors. It can be used to locate potential case managers from specific localities and/or with specific experience and skills. ... Our proven method works in almost EVERY case. Provided career counseling and composed individual employment plans and objectives for job seekers. Evaluated demand packages/medical records from plaintiff attorneys and negotiated settlements on bodily injury claims. Displayed exemplary customer service while maintaining a caseload of more than 200 individuals requiring consistent contact. Philosophy of Case Management. Prepared and reviewed all client files to establish client qualification for welfare-to-work program. Contracted and developed Intensive Recovery Plans, Relapse Prevention Plans, and Safety Plans with clients around goals and goal setting. Worked with DHS office on-site to assist recipients in obtaining additional benefits to secure vocational training and/or employment. Communication Skills. Conducted intake assessments of program participants' basic academic and occupational needs, interests and determined individual barriers to employment. Conducted case conferences with substance abuse counselors or probation officers. You have to be able to plan ahead and develop organizational skills. Designed and coordinated an independent living housing plan for applicants based on initial intake interview. Provided basic needs such as: food, clothing, and hygiene products provided by grant. Apart from analyzing complex issues, visualization and prioritization of business scenarios are indispensable skills for QA managers. Composed substance abuse and mental health evaluations and crisis intervention for public assistance program participants. Case Manager Essential Job Skills. Participated in juvenile justice hearings and utilization management reviews involving adolescents receiving mental health treatment at The Bridge. Maintained and coordinated confidential client files and updated them regularly. Interviewed potential clients for eligibility and needs for Homeless Prevention and Rapid Re-housing Program. Educated Parents and caregivers on methods of communication and intrinsic as well as extrinsic motivation to encourage appropriate behavior in minors. Developed and implemented individual program plans by creating objectives based on individual needs. Developed and implemented successful strategies for case management, database organization, and client communication. Maintained a relationship with multiple teams around providing individual and group therapy sessions for residents. Facilitated DHS approved Parenting classes for incarcerated clients. Monitored and evaluated the progress of residents in program participation and personal expenses on a regular basis. Negotiated and resolved numerous family court proceedings including custody, neglect, and family offenses. Adjudicated Social Security claims including, Medicaid, Social Security Income Benefits, and Social Security Disability. Here are the skills you’ll learn about in this article so you can be an (even more) awesome project manager. Informed patients of eligibility status and provided referrals to additional community services if required. Cooperated with probation offices and law enforcement agencies in other districts to complete investigations and supervise offenders. Provided emergency assistance and conflict resolution to homeless families and survivors of domestic violence. Managed sensitive and highly confidential client files and maintained proper documentation. Worked collaboratively with families and individuals experience homelessness and assisted them in obtaining and maintaining permanent, independent housing. Collaborated with hospital clinician/social workers regarding discharge planning. Coordinated client intakes with DHS Assessment Centers and provided advocacy around entitlements. Provided regular in-services for staff members regarding programs, educational material and community resources. Coordinated and advocated client mental health services in collaboration with various educational and mental health agencies. Increased community resources by collaborating and establishing relationships with individuals, families, and business owners. Leadership Skills: List of Examples (Also for a Resume) 150 best leadership skills for resumes in 2019. Developed plan of action to address concerns and encouraged timely follow-up. Provided ongoing support through comprehensive assessment, planning, implementation and overall evaluation of individual needs. Provided individual, family, and group therapy for residents in a psychiatric residential treatment facility. Communication. The dictionary defines personable as someone who is friendly, outgoing and easily able to talk to people. Assessed patient's clinical condition and ongoing medical services to determine medical appropriateness and coordinated this with the insurance companies. Maintained client files using Celerity database. Identified resources to assist families with needs and testifying in court proceedings pertaining to progress and interests of families. Ensured that documentation and patient care updates were documented and distributed accordingly to all medical personnel. Provided supportive counseling, direct support with medication administration, and guidance in daily life activities. Worked closely with various U.S. District Judges by docketing their orders, holding conferences, and participating in court proceedings. Documented all activities and maintain client records in accordance with OASAS regulatory and internal agency policy and procedures. Provided case management to residents in crisis including goal setting and implementing, assessment of needs, and in person counseling. Evaluated medical information to substantiate claimant functional capability to return to work. Assisted program participants in accessing financial resources to facilitate their housing placement as well as community resources. Performed psychosocial assessments and utilized motivational interviewing and harm reduction approaches in individual counseling and treatment. Identified, coordinated and linked community resources to client to promote accessibility to recovery oriented community services. Established and maintained effective working relationships with representatives of community agencies, staff and clients. Developed Collaborative relationships with mental health professionals to triage homeless women and children for mental health and addiction services. Conducted comprehensive assessments and identify programs based on clients' overall individual needs, limitations and abilities. Communicated with insurance companies to provide clinical information for the authorization of hospital days. Collaborated with facility case managers and social workers to facilitate safe and time appropriate discharges. Yes, but you’ll be swamped by candidates... Certifications. Provided consultation to teachers, supportive professional personnel, parents and community agencies concerning prevention and/or intervention strategies relating to learning. Partnered with internal and external business partners to complete process improvement initiatives. The 7 Steps…. Maintained a professional and amicable working relationship with both plaintiff and defense attorneys. Provided support, referrals and community resources to domestic violence victims within the community through Community Based Outreach. Facilitated and educated patients about available resources in the community. Provided safety planning, court accompaniment, advocacy, and domestic violence education. Processed financial assistance for clients engaged, in budgeting, financial planning, securing unemployment or social security benefits where appropriate. Coordinated support services from various community organizations for caseload of 40 clients with intellectual disabilities. Coordinated goal setting and achievement workshops. Empowered clients through long-term SMART goal setting, resource referrals, bi-weekly PHQ-9 depression and suicide evaluation, and crisis intervention. Interviewed potential consumers and educated them on their rights as it relates to disability and social security benefits. Worked with at risk youth and families that had been reported to the Department of Human Services (DHS). Online-Einkauf von Alexa Skills-Anleitung mit großartigem Angebot im Alexa Skills Shop. Developed consumers' individualized treatment plans consistent with goals of community-based care and coordination of mental health services. In some cases, the patient may have to pay some out-of-pocket expenses, but it will be far less than what it would cost to stay in hospital. Participated in staff meetings with licensed therapists to discuss client's progression/regression and treatment modifications. Assisted consumers in integrating into community life and accessing available resources under DD Medicaid waiver. Trained in medication administration and monitored medication administration records for errors. A Case Manager will help people managing the healthcare organization and assist them in getting access to various eligible services. Facilitated the effectiveness of cross-functional teams and promoted open lines of communication to increase productivity and improve patient outcomes. If you’ve created a fantastic solution that might be a little bit out of the ordinary, you may need to use appropriate persuasion skills to educate the client or team member on why it’s the best choice. Maintained daily Utilization Management utilizing InterQual guidelines. Provided case management assistance to state assistance recipients on job training and community services. Developed, implemented and coordinated crisis intervention strategies in collaboration with chemical dependency and mental health professions. Provided case management services to 28 adults/children with a primary developmental disability diagnosis and co-occurring mental health/medical diagnoses. Assisted adults and seniors in their homes with social services such as doctor appointments and other needed services requested by client. Provided counseling and assistance to a highly diverse population of adults on career choices and determined eligibility for financial assistance. Acted as liaison social worker between HCDHS and residential settings coordinating policies, procedures, treatment, and casework planning. Provided behavior management strategies, developed behavior management contracts, and assisted in crisis intervention for individual clients. Conducted investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children while working closely with law enforcement. As a case managers job is to help, support and guide, a kind-hearted nature is at the core of everything we do. Facilitated support group meetings for HIV/AIDS-positive African immigrants. Provided comprehensive community services to persons with co-occurring mental health and substance abuse challenges. Audited documentation of health services department to promote accurate claims adjudication and consistent application of InterQual criteria. Interviewed/consulted with clients, managers and clinicians, developing case objective documentation needed by the Judicial System/Administration for Children Services. 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Provided advocacy support services to protect the rights of individuals seeking supported employment. Communicated with consumers on a regular basis (weekly) to determine progress and revise the service plan as needed. Worked after hours working with hospital case managers giving authorizations for admissions, continue stays using InterQual criteria. A successful management needs a wide range of sales manager skills, responsibilities, and duties. Provided immediate crisis needs and linkage/referral services utilizing all available resources. Facilitated counseling/therapy sessions for individuals, couples and groups. Documented outcomes and participated in interdisciplinary team meetings with physicians, nurse practitioners, pharmacists, social workers and psychotherapists. Serve clients and implemented service plans and provided therapeutic intervention and case management a. 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