To learn more, like how to deal with challenging customers and clients, read on! Tell yourself that they are acting out of frustration but know that as long as you are trying your best to accommodate them, you are not the one at fault. It makes sense to hire a receptionist who is not only able to remain calm and focused but is also seemingly unaffected by it. The 5 mistakes you'll probably make in your first relationship. Highly organised:. Very insightful and really exposed me to a lot. 1. They're a company's first line of defense. Keeping a tidy workspace, setting up calendars, and prioritizing tasks are all good traits for the job of a receptionist. Being a pretty good receptionist is easy. Workplace Bathroom Etiquette: How to Poop at Work Discreetly, Coronavirus Checklist Questions Employers Should Ask, How Coronavirus is Impacting the Recruitment Industry, How to Dress for Success as a Woman? Knowing and doing more is what makes them highly efficient. Also, they will easily make call transfers, use fax machines and copiers, and handle a complicated phone system. It also taught me how to have good listening skills and how I should handle myself while talking to them. All of this will make the client more likely to return to that business. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Depending on the type of business, magazines should match the product the company sells. 1) Excellent Communication Skills. Skills for the job. Be able to file away paperwork properly. Now I know that, "I am attending a receptionist interview, am busy preparing for the big day. First and foremost, a great receptionist is friendly! We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. It will definitely save from the embarrassment. You need a thorough knowledge about hotel accommodations, services, and amenities so that you can be a resource for guests. They need to cater everyone’s requirement no matter what is the designation of the person is. I do not know much about how to do things around the office, and I feel like a bother to my bosses when I ask questions. Have phone numbers handy. Always be willing to learn a new task or do a mundane task. Have good knowledge of Microsoft Office packages like Word & Excel. Being a good receptionist is not an easy task. Receptionist is required to be someone who can be trusted. Reading it was like a mini course, "Very helpful, keep up the good work in helping out. Technological skills are important for the receptionist. Whether it’s written or verbal, receptionist duties always rely on the ability to communicate in an accurate, clear, and concise way—communication is at the very heart of the role. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 4. "Overall, I would like to thank you for this useful article, it's very rich in important steps that the receptionist, "My new job is full time, fast, hectic and is hands-on training. A good receptionist can leave a lasting impression of the company on the visitors. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Hence, it is best to keep doing some or the other work, like read a manual or learn something new on the computer rather than sitting idle, doing your nails etc. Remember who signs your paycheck and respect them at all times. How important is a receptionist position in a company? Keep all of this information in separate folders--be they on your computer desktop or in hard copy. This article has been viewed 912,635 times. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Their job role also includes to greet the customers and provide the relevant information to the visitors, co-coordinating to send emails, fax and send couriers for the company coordinating with the courier service. I am more prepared now than ever after reading this. Always welcome them with a smile, and make yourself available to them while they're in your presence. 10 Simple Tips, Top 30 Recruitment Mistakes: How to Overcome Them, What is an Interview: Definition, Objectives, Types & Guidelines, 20 Effective or Successful Job Search Strategies & Techniques, How Big Data Recruiting will help you Hire Better, ATS Benefits: How it Improves Time, Quality and Cost Per Hire, Wisestep Chrome Extension: The Latest in Recruitment Automation, The Black Lives Matter Movement and the Workplace, Yoga at Workplace: Simple Yoga Stretches To Do at Your Desk, Mobile Monitoring Apps: A Risk or Opportunity for Businesses, Top 63 Motivational and Inspirational Quotes by Walt Disney, 81 Inspirational and Motivational Quotes by Nelson Mandela, 65 Motivational and Inspirational Quotes by Martin Scorsese, Most Powerful Empowering and Inspiring Quotes by Beyonce, What is a Credit Score? Thank you so much! The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. A good receptionist creates the best first impression of an organisation in the minds of visitors. So often, offices rely on voice-mail systems. "I asked my teachers if I can be a receptionist for a day. Smith." There could be instances where a customer might be angry or shouts on the phone or might be rude, it is the receptionist who needs to maintain the calmness and resolve the issue. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.
\u00a9 2020 wikiHow, Inc. All rights reserved. A: There are no education requirements to be a salon receptionist, but because you work with clients all day, you need excellent customer service skills. How to be a Good Receptionist: On the Phone Be Enthusiastic. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. Reliability is a huge factor in this job; the boss needs to have all the work information to be safe and when a receptionist does their job well, they become a highly integral part of the company. And says impolite things about me to my coworker? Most people will understand and will not be offended. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated.Updated: November 28, 2020 References Approved cater everyone ’ s.. 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